Odoo Helpdesk Application
ODOO IS an All-In-One CRM and ERP System.
Record and manage all your customer helpdesk history with the Odoo HelpDesk Application tool
odoo Helpdesk Application
Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules. Dimension3 and Odoo has the perfect Helpdesk Application to get you up and running.
Multi channel support system
You can create different teams to assign tickets to, and for each team you can create a unique email alias, which customers can contact directly.
Receive your support request from anywhere, e-mails, website forms, live chats or even via social network channels.
Create support plans for different support contracts and SLA’s.
Personalise customer support with Odoo helpdesk application
You can make your learning materials such as slides, videos, or documentation available on your website using system slides application, sharing them with customers by publishing your content on your Helpdesk page.
No need to re-import everything a second time on the Helpdesk page, all your educational content stays in sync.
Allow customers to close their tickets from their portal. This reduces the chance of having a closed ticket which was not considered done by the customer, avoids misunderstandings and adds time for Helpdesk Teams to pay attention to new or more complex tickets.
Grow your business with all-in-one open source solution
Designed and built to offer a single software solution covering all your business needs
Much more than CRM & Sales
Say no to complex integration, integrate your retail shop solution with all your company departments using native modules with no need for complicated and costly API integration. More than 3000 application modules available
Frequently Asked Questions
How does the 15 day trial works?
If I need a customized solution?
Contact Us. Or freindly team can easily customize to attend your business needs. Change workflows and adding new fuctions to the system.
How does the new TRIAL account registration works?
Upon your registration form submission, one of our sales representatives will be contacting you to finish the registration process. The system access would follow in the next 24 Hours.
Does the price include hardware?
No, your subscription does not include hardware costs. Pre-owned hardware might work talk to us for more details.
Is there any long term contract?
No long term contract, you can pay monthly after the trial period expiration. You can cancel anytime.
If I need an accounting integration?
You can start to use the built-in system accounting module Australian ready, or we can integrate with your current accounting system (MYOB/XERO).
If I need an E-commerce or online shop?
The system has its own E-commerce module that is already installed and configured on any of our Dimension3 System standard software packages — no needs for extra painful costly and complicated integration.
Can you do the full system implementation and train my staff?
Yes, we can deliver the full system implementation and training, please contact us for more details.